1. This policy sets out the returns policy for goods or services purchased through the online store operated by MAKZ.
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. Some types of goods are exempt from being returned for a refundthis is all those that have been personalised.
4. Other types of services cannot be returned for a refund, a gift voucher or gift wrapping service
5. Under the Consumer Protection (Distance Selling) Regulations 2000, if you change your mind about a purchase you have made within 7 working days after the date of delivery you are entitled to a full refund of the original purchase price for the goods or services you wish to return, except for those items that have been personalised. The original postage and packaging charges will only be refunded if the reason for return is Product fault. You will not be entitled to a refund of the cost you incur in returning the item to us.
6. Our standard returns policy entitles you to a full refund of the purchase price charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 7 working days. However you be deduc
7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item.
9. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
10. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
13. The time frame for refunds is immediate as soon as we receiver the item back to us if necessary, if there s no need for this to happen then you will be refunded immediately.
14. If you are unhappy at any time during the return/refund process you can contact us to discuss and at all times your statutory rights are not affected.