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FAQs

Methods of payment

At the moment we are swapping are card user so we to pay click the pay via paypal and if you have a paypal account great but if not click checkout as guest and you will be able to just use your visa, mastercard there.  It is secure and we do not keep or even see a record of your card details.

We do not store credit card details nor do we share customer financial details with any 3rd parties.

What are the delivery/postage options.

we have three options you can

1, pick up from the shop.

2, normal delivery costing £2.95 per package within the UK. This method takes 3-5 days.

3. epress this is the quickest method it costs £5.95 and we sent it for next day blank items the following day personalised items.

How do i order.

Choose a an item which already has a design on it, then in checkout send us a comment with any personalisation you want on it.

Or 

Choose a blank item of clothing and either purchase as is or then purchase a design from the design centre and we will apply your chosen design on to your chosen article of clothing or gift item.

If you want to add a photo then send us an email with the image attached send it to makz@makz.co.uk.

At checkout there is a comments box please leave company names etc whatever you want on the logo etc in this box and make sure your contact number is displayed.

As soon as we receive your order we will email you with the clarification and the confirmation of colours etc.

We will then do you a demo of your image and writing and sent that to you by email so you can see the way it will look.

Once we have the ok from you we will personalise your items and then send them out to you.

Are there discounts

for 10+ items 10%

for 50 + items 20%

for 100 + items 25%

this is given back to you after you have fully ordered this is only because if you order the blank items and then a logo and something else from the website they are through different checkouts.

What happens if i'm not happy

Simple we are just an email or a phone call away you will speak directly to the person who can answer and solve all problems, just ask us we aim to solve all problems immediately if we have to wait for tracking information e.g. lost parcel, or for you to send us information then it may take a little longer but at all times you will be told who you are dealing with and can call us anytime.

Still not happy

if we can not solve it you have all the right of the legal system and we will comply in any manner we can to help you resolve any problem. We are a company owned by people who work here so it will be very hard to find a problem that can not be solved.

Logos

Please be aware if you are sending us a logo to put on your item that you are legally entitled to do so, That the logo belongs to you and you have the right to give permission.

Do not send us in logos that will breach copyright law, we will check the copyright register to ensure we are acting legally and if we find that you are trying to breach the law we will keep all monies paid and give your details to the relevant authorities.